Privacy Policy
Last Updated: 04/09/26
Introduction
At Silja Turville Coaching and Counselling ("I", "me", "my"), I am committed to protecting and respecting your privacy.
This Privacy Policy explains how I collect, use, store and protect your personal information when you:
Visit my website.
Enquire about counselling or coaching services.
Receive counselling or coaching services.
Communicate with me by email, telephone, text message or online platforms.
I process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and professional obligations required by the British Association for Counselling and Psychotherapy (BACP).
Data Controller
The Data Controller is:
Silja Turville
Silja Turville Coaching and Counselling
Email: silja@siljaturville.com
Telephone: 07514 370960
Personal Information I Collect
Depending on the nature of our contact, I may collect:
Website Visitors
Name
Email address
Telephone number
Any information submitted through contact forms
Counselling and Coaching Clients
Name
Date of birth
Address
Email address
Telephone number
Emergency contact information
GP details (where appropriate)
Relevant health and wellbeing information
Session notes and counselling records
Information relating to appointments and payments
How I Use Your Information
I use your information to:
Respond to enquiries.
Arrange appointments.
Provide counselling and coaching services.
Maintain client records.
Communicate regarding appointments.
Process payments.
Meet legal, ethical and professional obligations.
Manage safeguarding concerns where required.
Lawful Basis for Processing
Under UK GDPR, I process information under one or more of the following lawful bases:
Contract
Processing is necessary to provide counselling or coaching services requested by you.
Legitimate Interests
Processing is necessary for the safe and effective management of my practice.
Legal Obligation
Processing may be necessary to comply with legal requirements.
Special Category Data
Health-related information is considered special category data. This is processed for the provision of health and wellbeing support and where appropriate with your explicit consent or under the relevant UK GDPR provisions.
Confidentiality
Confidentiality is fundamental to counselling practice.
Information disclosed within counselling sessions is treated confidentially except where:
There is a serious risk of harm to yourself or another person.
There are safeguarding concerns involving a child or vulnerable adult.
Disclosure is required by law or court order.
There are concerns relating to terrorism, money laundering or serious criminal activity.
Where possible, I will discuss any proposed disclosure with you first.
As part of good professional practice, I attend regular clinical supervision and may discuss client work anonymously with a qualified supervisor. No identifying information is disclosed unless there is a significant safeguarding concern. BACP identifies supervision, accountability and confidentiality as core elements of ethical practice.
Session Records
Brief factual notes are maintained to support continuity of care and professional practice.
Records may include:
Session dates
Attendance records
Presenting issues
Brief session summaries
Risk and safeguarding information where relevant
Records are kept securely and access is restricted.
BACP guidance highlights the importance of maintaining appropriate and accurate records while protecting confidentiality.
Storage and Security
I take reasonable technical and organisational measures to safeguard your information.
Personal data may be stored:
On encrypted electronic devices
Within secure cloud-based systems
Within secure practice management systems
In locked storage where paper records are retained
I regularly review security arrangements to ensure information remains protected.
How Long Information Is Retained
Client records are normally retained for seven years following the end of counselling or coaching services.
For clients under the age of 18, records may be retained until the client's 25th birthday (or longer where legally required).
After the retention period expires, records are securely destroyed.
Sharing Information
Your information will not be sold or shared for marketing purposes.
Information may only be shared:
With your explicit consent.
Where required by law.
Where necessary for safeguarding purposes.
With professional supervisors on an anonymised basis.
With professional advisers or insurers where legally necessary.
Your Rights
Under UK GDPR, you have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of information where appropriate.
Restrict processing.
Object to certain forms of processing.
Withdraw consent where consent is the lawful basis for processing.
Lodge a complaint with the Information Commissioner's Office (ICO).
Further information is available from the ICO at https://ico.org.uk.
Cookies and Website Analytics
This website may use cookies and analytics tools to improve website performance and user experience.
You can manage cookie preferences through your browser settings.
Where non-essential cookies are used, consent will be requested in accordance with applicable legislation.
Third-Party Services
My website may contain links to third-party websites or use third-party booking, payment or video conferencing services such as Microsoft Teams and Zoom.
These providers operate under their own privacy policies and I encourage users to review them separately.
Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legislation, professional guidance or practice procedures.
The most current version will always be available on this website.
Contact
If you have any questions regarding this Privacy Policy or your personal information, please contact:
Silja Turville
Silja Turville Coaching and Counslling
Email: silja@siljaturville.com
ICO registration number ZB826929
Telephone: 07514370960